These Terms and Conditions set out the basis on which Cleaners W8 provides cleaning and related services to customers. By placing a booking, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Cleaners W8. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, business, or organisation requesting or receiving services from Cleaners W8.
Company means Cleaners W8, the provider of cleaning and related services.
Services means the cleaning and associated services provided by the Company as agreed with the Client, including but not limited to regular domestic cleaning, one off cleaning, end of tenancy cleaning, office cleaning and related tasks.
Cleaner means any employee, worker, contractor, or representative engaged by the Company to perform the Services.
Premises means the property or location where the Services are to be carried out.
The Company agrees to provide the Services at the Premises as specified in the Client's booking confirmation. The scope of work, including the type of cleaning, frequency, and any special instructions, will be agreed in advance between the Client and the Company.
The Company endeavours to provide the Services with reasonable skill and care, using appropriately trained Cleaners and suitable cleaning products and equipment. The Company reserves the right to make minor adjustments to the agreed Services where reasonably required to ensure health and safety or compliance with applicable regulations.
The Client is responsible for providing accurate and complete information about the Premises and any particular requirements, restrictions, or sensitivities, such as delicate surfaces, restricted areas, or access limitations.
Bookings may be made through the Company’s designated booking channels. The Client must provide full and accurate details, including name, service address, access information, type of service required, preferred dates and times, and any other relevant instructions.
A booking is not confirmed until the Company has acknowledged and accepted it and provided the Client with confirmation, which may be given verbally or in writing. The Company reserves the right to decline or cancel any booking at its discretion, including where resources are not available, the Premises are unsuitable, or the Client has a history of non payment or unreasonable conduct.
For certain Services, such as end of tenancy cleaning or larger commercial cleans, the Company may request a pre service assessment or additional information to confirm the scope of work and pricing. Any estimate provided is based on the information supplied by the Client and may be adjusted if that information proves to be inaccurate or incomplete.
The Client must ensure that access to the Premises is available at the agreed time, including any keys, entry codes, parking arrangements, or security instructions. If the Cleaner is unable to gain access or is refused entry, the visit may be treated as a late cancellation and may be chargeable.
All prices are stated in pounds sterling unless otherwise specified. The applicable rate or fixed fee will be confirmed to the Client at the time of booking. The Company reserves the right to amend its prices at any time, but such changes will not affect confirmed bookings unless agreed with the Client.
Pricing may be based on hourly rates or fixed prices, depending on the type of Service. Where an hourly rate applies, the minimum booking duration will be specified at the time of booking. Where a fixed price applies, it is based on the information supplied by the Client regarding the size and condition of the Premises and the tasks required.
Payment terms will be communicated to the Client at the time of booking. Unless otherwise agreed, payment is due on completion of the Service or in advance. The Company may require a deposit for certain Services. Deposits are generally non refundable in the event of late cancellation unless otherwise stated in these Terms and Conditions.
Payment may be made using the methods accepted by the Company, which may include card payments, bank transfers, or other electronic payment methods. Cash payments may be accepted only where specifically agreed in advance.
If payment is not received in accordance with the agreed terms, the Company reserves the right to charge interest on the outstanding amount at the statutory rate, to suspend further Services, and to take reasonable steps to recover the debt, including engaging a debt recovery agency. The Client will be responsible for any reasonable costs incurred by the Company in recovering overdue amounts.
The Client may cancel or reschedule a booking by providing adequate notice to the Company. The required notice period will be communicated at the time of booking. As a general guideline, the Company will usually require at least 24 hours notice for standard cleaning visits and more notice for larger or specialised Services.
If the Client cancels or reschedules with less than the required notice, the Company may charge a cancellation fee up to the value of the booked Service or a proportion thereof, to cover costs incurred and loss of Cleaner time.
If the Cleaner is unable to access the Premises at the agreed time due to circumstances within the Client's control, such as incorrect keys, locked gates, or absence of an authorised person where required, the visit may be treated as a late cancellation and subject to a cancellation fee.
The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including illness, transport disruption, extreme weather, or other operational issues. In such cases, the Company will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any loss arising from such cancellation or rescheduling, beyond refunding any pre paid amounts for the affected appointment where no Service is provided.
The Client must provide a safe and suitable working environment for the Cleaner at the Premises. This includes ensuring adequate lighting, ventilation, access to water and electricity where needed, and the absence of hazardous materials or unsafe conditions.
The Client must inform the Company of any known risks, special instructions, or restrictions relating to the Premises or its contents, including fragile items, valuable possessions, security systems, alarm codes, pets, or areas that should not be accessed or cleaned.
The Client is responsible for securing or removing valuables, important documents, and cash before the Cleaner attends the Premises. The Company does not accept responsibility for loss of such items that are not properly secured.
The Client must treat the Cleaner with courtesy and respect and must not engage in any abusive, discriminatory, or inappropriate behaviour. The Company reserves the right to withdraw Services immediately if the safety or dignity of the Cleaner is compromised.
Unless otherwise agreed, the Company will supply the necessary cleaning products and equipment suitable for the agreed Services. Where the Client requests the use of their own cleaning products or equipment, they do so at their own risk, and the Company will not be liable for any damage or ineffectiveness arising from their use.
If the Client provides keys or access codes, the Company will take reasonable care to safeguard them. Keys may be labelled using a system that does not directly identify the Premises. The Company will not be liable for loss or damage arising from keys or codes already compromised or provided by the Client to third parties.
The Client must promptly notify the Company of any changes to access arrangements, including new keys, codes, or security procedures. The Company may charge a reasonable fee for additional visits required due to miscommunication or failure to update access details.
The Company will handle and dispose of general household and commercial waste generated during the provision of Services in accordance with applicable waste and environmental regulations. This may include segregation of recyclable materials where appropriate and feasible.
The Company is not licensed to remove or dispose of certain types of waste, including clinical waste, hazardous substances, large quantities of construction debris, or bulky items, unless expressly agreed and properly authorised. The Client is responsible for arranging appropriate disposal for such items using authorised waste carriers or services.
The Client must not request the Cleaner to dispose of waste in a manner that is unlawful or contrary to local waste collection rules, such as use of unauthorised bins, fly tipping, or improper disposal of chemicals or electrical items. The Company reserves the right to refuse any request that may breach waste or environmental regulations.
Where the Company agrees to remove limited amounts of waste from the Premises, this will be subject to separate agreement and may incur additional charges reflecting transport, handling, and disposal costs. The Company will seek to minimise environmental impact through responsible waste practices wherever possible.
The Company will exercise reasonable skill and care in providing the Services. If the Client is dissatisfied with the quality of the Service, they must notify the Company within a reasonable time, usually within 24 hours of completion, so that the Company has an opportunity to investigate and, where appropriate, to rectify the issue.
Where a complaint is justified and directly attributable to the Company or its Cleaners, the Company may, at its discretion, offer to re clean the affected area, provide a partial refund, or agree another reasonable form of resolution. Any such remedy will be considered full and final settlement of the matter.
The Company will not be liable for pre existing damage, fair wear and tear, or deterioration resulting from the normal use of cleaning products and methods on appropriately maintained surfaces. The Client must inform the Company of any surfaces, finishes, or items that require special care or that may be particularly susceptible to damage.
The Company will not be liable for any indirect or consequential loss, loss of profit, loss of enjoyment, or business interruption arising out of or in connection with the provision of the Services. The Company’s total liability for any claim arising under these Terms and Conditions shall, to the extent permitted by law, be limited to the total fees paid by the Client for the relevant Service giving rise to the claim.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
The Company aims to maintain appropriate insurance cover in respect of its Services, which may include public liability insurance. Details of current insurance cover can be provided upon reasonable request.
The existence of insurance does not increase the Company’s liability beyond the limits set out in these Terms and Conditions or as required by law. The Client is encouraged to maintain adequate insurance for their own property and contents.
Any alleged damage or breakage believed to have been caused by a Cleaner must be reported to the Company as soon as reasonably possible and in any event within 24 hours of the Service. The Client should provide clear details and, where available, photographic evidence.
The Company will investigate any such report and may request access to the Premises to assess the issue. If the Company accepts responsibility, it may offer repair, replacement, or a reasonable financial compensation, taking into account the age and condition of the item and the extent of the damage.
The Client must not arrange third party repairs or replacements without the Company’s prior written agreement, as such costs may not be reimbursed. The Company reserves the right to use its own contractors or suppliers to remedy damage where appropriate.
The Company will handle personal data provided by the Client in accordance with applicable data protection laws. Information will be used for the purposes of managing bookings, providing Services, processing payments, and communicating with the Client. The Company will take reasonable steps to keep such information secure.
The Company and its Cleaners will treat information about the Client and the Premises as confidential and will not disclose it to third parties except where necessary for the provision of Services, to comply with legal obligations, or with the Client’s consent.
The Company reserves the right to amend these Terms and Conditions from time to time. Updated terms will be made available to Clients and will apply to new bookings from the date of publication. For ongoing Services, the Company will provide reasonable notice of any material changes.
If the Client continues to use the Services after changes to the Terms and Conditions have taken effect, this will constitute acceptance of the updated terms.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
If any provision or part provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision or part provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any specific terms agreed in writing at the time of booking, constitute the entire agreement between the Client and the Company relating to the provision of the Services. The Client acknowledges that they have not relied on any statement, promise, or representation that is not set out in these Terms and Conditions or in the booking confirmation.
By placing a booking with Cleaners W8, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
Give our trustful cleaners SW8 company a call and take advantage of our special offers we provide today.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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